Return & Refund

WHAT IS YOUR RETURNS POLICY?

  • You may return new, unopened items within 7 days of delivery for a full refund.
  • We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • If you decide to return your item then we’ll refund the purchase price, less the delivery fee and the courier cost to collect and return your order.
  • The item must be returned in its original condition and in its original packing so that we can endeavour to re-sell it.

Product Can Only Be Refunded If:

To be eligible for a return/refund:

HOW LONG DOES IT TAKE TO RECIEVE MY REFUND?

  • You should expect to receive your refund as soon as we receive the returned item.
  • This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), and the time it takes your bank to process our refund request.

Should you wish to return an item  or request a refund please send an email to info@mkbedlinen.co.za within 7 days of delivery and we will advise you on the way forward.

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